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Hey Emma! Crashing or lagging problems are closely related to devices. Please contact our support team at Support playojo. com and share a description of the issue so that we can help you. Please note OJO has various offers available in your Kickers section.

Really bad app, good variety of games to choose from with good limits but the app is just unusable, games keep freezing all the time, bets aren't placing properly, keep getting errors, in the end I just withdrew my money and went elsewhere, also tried contacting live support on the live chat, to tell them about the issues, but that's hopeless as well you just end up staring and a screen saying connecting which it never does.

And it's definitely not my internet, would not recommend. Please contact our support team at support playojo. com or via live chat and share a detailed description of the issue, screenshots, device info and OS version so that we can help you fix it. Only writing this to get my free spins may as well get something from it It's not the best app I have had problems with it glitching alot and there not always clear on the kickers some u can only use once even though is doesn't state that, I did also have problems with withdrawing money took over 2 weeks because of verification but got there in the end.

I've only ever won on the first go and then it's just sucking up my money and giving nothing back. Hi, we're sorry to hear that and would love to take a look at the issue.

Please reach out to OJO's support team at support playojo. com and we'd be happy to take a look into things for you. Please note OJO is a fair and regulated casino working with the biggest game providers therefore no possibility to interfere with the content being delivered.

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The player claimed that the casino owed them thousands of dollars. After a thorough review of the provided evidence, we found that there was no specific promise of a cash-back bonus for the disputed month.

It was clarified that bonuses were a goodwill gesture from the casino and were not guaranteed. Unfortunately, we were unable to assist the player in receiving the anticipated bonus. The player from Kenya had been waiting for a withdrawal for less than two weeks.

Unfortunately, his payout hadn't been received yet. After the Complaints Team advised patience and explained the usual withdrawal process, the player confirmed that he had received his winnings. As a result, we marked the complaint as 'resolved' in our system.

The player from Denmark had deposited money at Casino Guru but did not receive the promised free spins. Despite having reached out to the casino via live chat, the player had received no response.

After the player had submitted a complaint, he confirmed that he had only tried activating the free spins once and had also contacted customer support via email. Eventually, the issue was resolved as the player had received his free spins, and the casino had responded to him on live chat. We had marked the complaint as 'resolved' in our system.

The player from Thuringia had difficulty withdrawing funds from an online casino. After discussing his issue with the Complaints Team, it was clarified that the player had not successfully made any withdrawals in the past and it was not confirmed whether he had passed the KYC verification or if he had accumulated his winnings with an active bonus.

However, the player later reported that his money had been paid out. The Complaints Team marked the complaint as resolved. The player from India had his winnings removed from his Playojo account and his second withdrawal of INR, from a deposit of INR, had been declined for unclear reasons.

The player had claimed not to have used any bonuses and had requested a valid reason for the confiscation of his winnings. Despite the player's insistence that he had not engaged in such activity, he ultimately requested to close the complaint due to exhaustion. The complaint had been rejected as per the player's request.

The player from Ireland had verified her account once and was asked to undergo the process again, which had caused a delay in her withdrawal. The Complaints Team had explained the importance of the KYC process and the standard procedure of re-verifying identity annually.

The player later indicated that her account had been fully verified. However, without a direct confirmation from the player about the resolution of the issue, we had been forced to reject the complaint.

After reopening the complaint due to the player's request, the player confirmed that the issue had been resolved and the complaint had been closed as 'resolved'.

However, the spins were not initially awarded. Upon reaching out to the casino, he received the spins but for the wrong game. After communicating this issue, the casino removed these spins and is not responding. The complaint was rejected as the player stopped responding. The player from the United Kingdom is having difficulties in withdrawing £ winnings due to proof of address issues, despite providing several documents.

Requests for help to the support email have also been unanswered. We got in touch with the casino representative, and they informed us about completing verification of the player's account so that they were able to request a withdrawal.

We asked the player to confirm this information, however, they stopped responding to our messages. Due to the lack of communication, we were forced to reject the complaint. The player from Ontario has requested a withdrawal prior to submitting this complaint. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Nigeria is experiencing difficulties withdrawing his winnings due to ongoing verification. The issue has been resolved successfully. The player struggles to withdraw his balance due ongoing verification. The complaint was closed as the player stopped responding.

The player from the United Kingdom has been waiting for 2 months for their verification to be authorized, but they haven't received any response. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. The player's deposit was not credited for unknown reason. The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification.

The complaint was rejected because the player didn't respond to our messages and questions. The player from Sweden has deposited money into the casino but the funds seem to be lost as the account has never been created. The casino informed us that the missing deposit should have been refunded to the player's payment method on December 21, The complaint was rejected because the player did not respond to our messages and questions.

The player from Canada is experiencing issues while playing a bonus as her winnings disappeared. We weren't able to pursue the case because the game history of the games in question didn't show any winnings.

The player struggles to contact the casino as the support is ignoring him for over months. The player from Finland has requested a withdrawal 9 days prior to submitting this complaint. It has not been processed yet. The player from Sweden has experienced some issues with his balance. The player later confirmed that the issue was resolved.

The player from Ireland was experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Germany has sent GDPR request to casino without getting any feedback. He stopped responding.

The player from Canada has been waiting for her winnings for over 2 weeks. She also hasn't received a promised gift card. It has been resolved. The player from Germany has requested a withdrawal a few days ago. It hasn't been received yet. The player from Germany is highly dissatisfied with a promotional offer.

The player from Canada has experienced a technical problem while playing a specific slot machine. The player from Ireland has requested their account to be blocked.

Unfortunately, the enquiry was ignored. The player from Germany had their funds vanished from the account. The reason was duplicate account. The player from Germany has tried to activate Deposit bonus including Free Spins without being successful. The player from Canada has deposited money into casino account but the funds seem to be lost.

The player from Germany has tried to redeem advertised bonus without being successful. The player from Germany provided all the required documents, but the casino is refusing to accept them.

The player was able to come to a satisfactory agreement with the casino. The player from Germany had her withdrawal postponed due to third party deposit. The player from United Kingdom has submitted all the required documents for KYC. Unfortunately, the verification was unsuccessful.

We rejected this complaint as the funds have been played before the verification process was completed. The player from Canada has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. After successful verification player got his winnings but bank took some withdrawal fee.

Since there is nothing to investigate we consider this case as resolved. The player from Germany is experiencing difficulties playing his funds.

The player from Finland has tried to redeem advertised bonus without being successful. The player's balance was deducted without any explanation.

After investigation it was credited back to the account. The player from Sweden made a deposit, but he cannot play or withdraw his funds. The casino refunded the player's deposit. The player from Germany is experiencing difficulties accessing and verifying his account where the funds have been deposited already.

The player from the Netherlands cannot log into her account. She requested the refund of her deposit, which she received, therefore we marked the complaint as resolved. The player from Canada, who had self-excluded, faced difficulties withdrawing her existing balance from Slots Magic Casino due to the casino's request for beneficiary information.

The player was initially unwilling to provide this information. However, the issue had since been resolved, as confirmed by the player. The complaint had been marked as 'resolved' in our system.

The player from Canada had won CAD but was unable to withdraw winnings due to a verification error, despite the system having indicated full verification.

The player had experienced difficulties in reaching the casino's support team. After providing additional details and screenshots to our team, the player had been able to re-verify their documents with the casino. Following this, the player confirmed that the verification and payment had been completed, thus resolving the issue.

We then closed the complaint as 'resolved'. Despite having reached out to the casino, her messages had been blocked. She was asked to verify her account through email support.

The issue was eventually resolved and she had been able to withdraw her funds. The player from Japan had his funds vanished from the account. The player from Finland made a deposit, but he was not able to play due to a self-block made on his other account, so he requested a deposit refund.

The player confirmed his problem was resolved before the casino even commented on the complaint. The complaint is resolved. The player has deposited money into his account, but the funds seem to be lost. The player confirmed that the deposit was successfuly credited.

The player from the United Kingdom has requested a withdrawal almost three weeks prior to submitting this complaint. The player from United Kingdom requested a withdrawal prior to submitting this complaint. After our intervention, we were able to help the player to get their winnings.

The player confirmed they received the funds in the end. The player from Germany experienced difficulties withdrawing his funds due to limited availability of payment methods. The issue was eventually resolved and the player received his winnings. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification.

The player from Germany has requested a withdrawal one week prior to submitting this complaint. The winnings were received 12 days after requesting a withdrawal, without involving the casino in resolving the issue.

The player from Germany is having difficulties receiving his funds. The player from Germany is experiencing difficulties verifying his account. The player from Germany has deposited a large amount of money accidentally.

The casino returned her deposit back, so we closed this complaint as resolved. The player from Germany had experienced an issue with LunaSlots where his winnings from a Free Spins offer were not reflected in his account.

The casino's customer support had been unable to provide a clear explanation, suggesting the problem might have been due to "emergency maintenance". However, soon after the player had contacted us, the winnings were credited to his account.

The player had confirmed the resolution of the issue, and we had subsequently marked the complaint as 'resolved'. The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing account verification.

We got in touch with the casino representative and found out that the player's account was verified and the withdrawal request successfully processed. Later the player confirmed receiving the money, so we closed the complaint as resolved. The player from Spain has experienced technical problems while playing Free Spins.

After our intervention, we were able to sort the issue out. The player's deposit never arrived in her casino account.

The player later confirmed the deposit was successful. The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification.

The player's withdrawal is delayed for 2 weeks. The complaint was resolved as the player received her money. The player struggles to claim his bonus for unknown reason.

The complaint was resolved as the player received the bonus. The player from Spain is experiencing issues with his withdrawal. The player later managed to contact the casino support and his money was paid out. Therefore we marked this complaint as resolved. However, he can't play as the slots won't open.

He waited for customer service for five hours, but they never came. Despite sending multiple emails, he received no response. The player from Portugal is facing a delay with his withdrawal that is pending for about 8 hours.

The player from Brazil won free spins but was unable to use them as the game was closed. Currently, she is also experiencing difficulties logging into her account. The player confirmed the issue was resolved. The player from Brazil has requested a withdrawal prior to submitting this complaint.

The player's requesting refund of his deposits as he is supposed to be self excluded. The complaint was resolved as the player received his refund. The player from Portugal is experiencing difficulties withdrawing her winnings due to ongoing verification.

The player from Brazil has requested a withdrawal few days prior to submitting this complaint. The player from Finland sent identity documents requested by the casino. Although the casino states the verification procedure takes up to 12 hours, the player has been waiting for his documentation to be checked for more than 36 hours.

The verification was at last completed, but the player was dissatisfied with his experience, so he decided not to play in the casino anymore. The player struggles to verify his account as the casino is rarely responding. bryan casinomeister. PlayOJO Bad Service. Play Ojo reaching 40hr mark for pending withdrawal.

Play ojo withdraw. Playojo withdrawal over 70 hours player pending? PlayOjo verification issue. PlayOJO's 'Too much of anything can be a bad thing' campaign.

Playojo, withdrawal problems? PlayOjo, please pay. PlayOJO help, waiting over 48 hours for a response. Had Playojo issues, quickly resolved, great service. Playojo suddenly blocked my access to everything. Playojo - Does support exist?

Playojo Casino - Accredited Casino. Playojo VIP player? Spin a Mini Playojo, Drueck Glueck and SlotsMagic! Home Casino Reviews. PlayOJO Casino Review A Solid Online Casino With Thousands of Games and play-through free Bonuses By Casinomeister , Last updated Dec 1, Casinomeister's Verdict PlayOJO is one of the top online casino sites — for good reasons.

PlayOJO Casino is now licensed in Ontario as well. Rarely any complaints. Website playojo. Ratings Payout speed.

Licences Malta Gaming Authority , UKGC , Swedish Gambling Authority , iGaming Ontario. Game providers Merkur Gaming, Microgaming, Amaya Slots Review, NetEnt, NextGen Gaming, Barcrest Slots, Blueprint Gaming, GVG, WMS Slots Provider Review, Big Time Gaming BTG Casinomeister Awards Best New Casino.

Pros Fast payouts Pay n Play feature available Good licensing jurisdictions At PlayOJO there are no withdrawal restrictions and all wins are paid in cash No play-through requirements No minimum or maximum withdrawals.

Cons Not much Most deposits are charged a small percentage. First look mobile All photos Show all photos 21 First look Promotions Payments Registration Responsible gaming.

Free spins 50 Wager Free Spins on Book of Dead. Bonus code No code required. Sign up screenshots. Average Based on 2 real users REQUEST DATE. REQUEST DATE 24 March, COMMENTS Relatively fast - there is a deposit fee of Euro 3.

REQUEST DATE 31 January, COMMENTS ID REQUESTED? yes and docs were approved 3hrs after sending them through for my first withdrawal at Play Ojo I am very impressed with the speed at which the casino payed out and also how quickly they verified my account , support is friendly and overall.

Customer Support In this Playojo online casino review, we wanted to look closely at the customer support facilities at PlayOJO Casino.

Brand games Providers As part of writing this PlayOJO Casino review, we wanted to look at the number of software providers available at the site — and how varied this range of software providers is.

Slots PlayOJO online casino offers a very impressive selection of slot games. Since June , PlayOJO is licensed in Ontario as well. Complaints and Track Record On the whole, PlayOJO Casino has a very strong track record in the online gambling world. Casino Facts. General information.

Was macht PlayOJO zu einer großartigen Plattform für Spiele? OJO plus treffen Egal, für welches Spiel du dich bei uns entscheidest, du erhältst jedes Mal Geld zurück, wenn du spielst, egal ob du gewinnst oder verlierst. ERFAHREN SIE MEHR. PlayOJO: Ein erfolgreicher online Spieleanbieter!

Was denken unsere Spieler? Der OJO-Trailer Den Trailer bereits gesehen? OJO ermutigt dich, verantwortungsbewusst zu spielen. Magst du Apps? Dann wirst Du diese lieben! All rights reserved. Skill on Net Limited ist ein behördlich zugelassener Veranstalter von virtuellen Automatenspielen und steht unter der Aufsicht der Gemeinsamen Glücksspielbehörde der Länder.

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