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Archived from the original on 7 February Could you provide more details about the issue? My account got disabled the next day I'm assuming because I was playing from a friend's house and it took 3 service reps to finally tell me I needed to show ID and that it wasn't just an app error that prevented me.

The games are buggy sometimes, the promotions aren't really accurate it will say free spins in such and such, but when you go to that game the spins aren't there and are on another.

Thanks for reaching out! Our systems use a random number generator system on virtual games and live games to ensure fairness.

If you need further assistance, please reach out to our Customer Care team for further assistance. I set up an account and was never actually able to do anything on the app. It wanted me to set up a Nickname but nothing I entered would work. The app would continually cycle back to the home screen then to the nickname screen.

Additionally I can't get through to anyone via live chat or by calling in. All I get is "currently assisting a high volume of customers" every day at all times of the day. Hi, Frank. We do apologize for any inconvenience or frustration regarding your experience.

We would be happy to investigate this further. Please contact our Customer Care team for further assistance.

We've merged the different BetMGM state apps into one unified BetMGM app. You can now use our new state switcher function to select which state you're in and play seamlessly.

If you travel to another regulated state, just switch to that state and create an account to place your bets. flag Flag as inappropriate. public Website. phone Phone number.

email Support email. shield Privacy Policy. BetMGM - Online Sports Betting. Borgata Casino - Real Money. Wheel of Fortune NJ Casino App. BetMGM Poker - Michigan. Party Casino - New Jersey. BetMGM Poker - Pennsylvania.

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Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time. No data shared with third parties Learn more about how developers declare sharing. No data collected Learn more about how developers declare collection.

Data is encrypted in transit. You can request that data be deleted. watch Watch. laptop Chromebook. tv TV. this is one of the clunkiest apps I've ever used.

very laggy, the load times are abysmally long, you have to sign in if you even think about tapping away from the app for even a millisecond, service outages, and the location verification is spotty at best if you bounce between states, leaving you to the great difficulty of finding the state button so you can fix your damn location manually.

Go use a better sportsbook app, this is just a mess. Hey Matt, sorry to hear you're having a tough time with our app. Could you please provide more details so we can improve? Issues with this app letting you withdraw your winnings.

Several times they reversed my withdrawal with no explanation. I reached out and received an email stating I must email pictures of my debit card, credit card or driver's license.

If this is required to use your app require it when signing up, you have no issues taking people's money, but once it comes to paying out you have issues.

We do apologize for any inconvenience in your experience. At your earliest convenience, please reach out to our Customer Care team for further assistance. The app has made many improvements and bonuses are nice. This app is very slow and often reloads or refreshes without prompting causing long delays.

It also scrolls uncontrolled and causes you to click the wrong thing which takes you to a different page. Very frustrating. It is apparent that their servers cant handle the volume because on during overnight hours or early morning it runs way smoother. I have already reloaded app, used another device, used other wifi then my phone etc.

We've merged the different BetMGM state apps into one unified BetMGM app. You can now use our new state switcher function to select which state you're in and play seamlessly.

I close it open another casino app it works fine. I have cleared the cache out also. It use to be the best app to play on and lately its been the worst. Somedays it will work okay but most of the time its just froze.

Hello Julie! We're sorry to hear about the slow loading times you're experiencing. We're always looking to enhance our player experience and your feedback is invaluable.

Could you provide more details about the issue? My account got disabled the next day I'm assuming because I was playing from a friend's house and it took 3 service reps to finally tell me I needed to show ID and that it wasn't just an app error that prevented me.

The games are buggy sometimes, the promotions aren't really accurate it will say free spins in such and such, but when you go to that game the spins aren't there and are on another. Thanks for reaching out! Our systems use a random number generator system on virtual games and live games to ensure fairness.

If you need further assistance, please reach out to our Customer Care team for further assistance. I set up an account and was never actually able to do anything on the app.

It wanted me to set up a Nickname but nothing I entered would work. The app would continually cycle back to the home screen then to the nickname screen. Additionally I can't get through to anyone via live chat or by calling in.

All I get is "currently assisting a high volume of customers" every day at all times of the day. Hi, Frank.

We do apologize for any inconvenience or frustration regarding your experience. We would be happy to investigate this further. Please contact our Customer Care team for further assistance. We've merged the different BetMGM state apps into one unified BetMGM app.

You can now use our new state switcher function to select which state you're in and play seamlessly. If you travel to another regulated state, just switch to that state and create an account to place your bets. flag Flag as inappropriate. public Website.

phone Phone number. email Support email. shield Privacy Policy. BetMGM - Online Sports Betting. Borgata Casino - Real Money. Wheel of Fortune NJ Casino App.