Safer gambling -
The aim of this programme is to raise learner awareness of customer vulnerability, in order to support your organisation's own Safer Gambling initiatives.
Learners will explore what is meant by vulnerability, why it is important to recognise it and how this can help your organisation in fulfilling its corporate responsibilities. This 2 part programme explores Gambling Related Harms within the context of the individuals, families and communities in Part A.
Learners will understand the factors that can make people more vulnerable to Gambling Related Harms and how recreational gambling can get out of control. Part B is told through the eyes of Joe and his journey through gambling addiction. Learners will be introduced to the work of psychologist Dr Custer to help identify gambling related harms in customers.
This 2 part programme is designed to give learners the information and confidence to identify safeguarding and welfare issues, exploring legal responsibilities within the gambling industry.
Part A: Safeguarding at risk groups focuses on safeguarding issues for children, young people and adults at risk who need to be referred to social services or the police in an emergency. Part B: Managing welfare issues relevant to gambling is designed to help learners become more aware what can make gamblers vulnerable, recognising when someone is at risk of gambling-related harms and supporting learners in being able to make an appropriate intervention.
Part A: learners will discover is meant by enhanced skills for customer interaction and what these skills are. Learners will see examples of customer interactions and learn the benefits of using enhanced skills.
Part B: learners will build on skills from part A and will explore ways to have better and more meaningful communications with customers. The aim of this programme is to give learners the knowledge needed to signpost vulnerable customers towards help and support.
Learners will explore the organisations that support gamblers and the protections that are available to help customers take control when gambling becomes disordered. The health and wellbeing of employees is of increasing concern to all organisations, and the gambling sector is no exception.
Dealing with customers who are expressing heightened and even extreme emotions can take its toll on an individual's mental health and wellbeing, and this in turn represents a risk to the effectiveness of your organisation.
The aim of this programme is to raise awareness of situations that may cause stress or contribute to mental or physical health issues, and to equip learners with tools, tips and techniques to help them to maintain their wellbeing and work life balance.
The Young Gamers and Gamblers Education Trust YGAM is a national education charity with a social purpose to inform, educate, safeguard and build digital resilience amongst young and vulnerable people, helping them to make informed decisions and understand the consequences around gambling and gaming.
YGAM also has bespoke programmes to support students, parents and health care specialists. Betknowmore UK is an award winning, support and training charity, with a mission to prevent and address gambling-related harm.
The Founder of Betknowmore UK, Frankie Graham, lived with gambling harms from teenage to adult years, prior to successful recovery. Driven by that personal experience and a belief that gambling treatment and training services should embrace learning from 'experts by experience', Betknowmore UK was established in Since launching its first community support hub in , Betknowmore UK has developed expertise on collaborating and working with local communities and their support networks.
This allows an on-going understanding of the impact of gambling-related harm on a personal, community and societal level.
Get started today. Functional cookies to view the content. Developed by global specialists A purposeful collaboration between YGAM, Betknowmore and the Responsible Gambling Council.
Understanding customer vulnerability in a gambling environment. Understanding gambling-related harms 2-part programme. Enhanced skills for customer interaction 2-part programme.
U nderstanding customer vulnerability in a gambling environment The aim of this programme is to raise learner awareness of customer vulnerability, in order to support your organisation's own Safer Gambling initiatives. By the end of the workshop learners will be able to: define the term 'vulnerability' describe the purpose and importance of social responsibility understand what is meant by 'customer vulnerability' identify potentially vulnerable groups understand and describe the factors that can trigger vulnerability identify types of vulnerability.
Understanding gambling-related harms 2-part programme} This 2 part programme explores Gambling Related Harms within the context of the individuals, families and communities in Part A. By the end of the workshop learners will be able to: describe gambling addiction theory describe the different types of GRH define the term Gambling Related Harm GRH identify the three interplays that cause a loss of gambling control identify the factors that can change a customers relationship to gambling identify the factors that can make someone vulnerable to GRH's, and how this relates to customer profiling identify the GRH impact on Joe and his family describe how these interplays can trigger vulnerability.
Understanding safeguarding and managing welfare This 2 part programme is designed to give learners the information and confidence to identify safeguarding and welfare issues, exploring legal responsibilities within the gambling industry.
Part B: Managing welfare issues relevant to gambling is designed to help learners become more aware what can make gamblers vulnerable, recognising when someone is at risk of gambling-related harms and supporting learners in being able to make an appropriate intervention By the end of the 2-part programme learners will be able to: describe what is meant by safeguarding and welfare in a gambling context show familiarity with important laws governing safeguarding and welfare in gambling understand the key steps in recognising and responding appropriately to causes for concern describe what steps should be taken where immediate harm is evident explain how vulnerability and duty of care are defined in the gambling sector.
Enhanced skills for customer interaction 2-part programme Great communication skills are key to ensuring that our customer are safe. By the end of the 2 part programme learners will be able to: explain what enhanced skills for customer liaison are describe customer interactions where enhanced skills could be applied identify examples of enhanced skills for customer interactions explain the benefits of using enhanced skills in a customer interaction.
Awareness of gambling support services The aim of this programme is to give learners the knowledge needed to signpost vulnerable customers towards help and support. By the end of the workshop learners will be able to: explain why knowledge of support services is important to your customers and to you describe the different types of support services available and what they do describe how the support services help people struggling with GRH's describe some of the barriers that may prevent people from accessing these services, and how these may be overcome.
Health and wellbeing The health and wellbeing of employees is of increasing concern to all organisations, and the gambling sector is no exception. By the end of the programme learners will be able to: describe what is meant by health and wellbeing identify factors that can negatively impact your health and wellbeing identify resources and tools that can contribute to overall wellbeing by supporting you to be better equipped and more confident about manging daily pressures.
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Deposit limits allow players to set a maximum amount of money they are allowed to deposit into their account at any given time, and help to ensure that players don't exceed their gambling budget.
Deposit limits are an effective way for players to stay in control and enjoy a safe and secure gambling experience. Taking a timeout from a gambling website can be an effective way to take a break from gambling, reset your mindset and re-evaluate your relationship with gambling.
Timeouts can last anywhere from 24 hours to six weeks, depending on the gambling website. Self-exclusion allows players to take a break from gambling or permanently exclude themselves from the site. When a player opts into self-exclusion, they will be unable to log into or use the gambling website, and any access attempts will be blocked.
If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:. If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you.
First, please review the following questions:. Read on to find out the best way to find help in your location. In the USA today, there is an increasing emphasis on promoting awareness of problem gambling and its potential consequences, and many states now offer the safer gambling tools referenced earlier on this page.
Each state in the USA sets its own minimum age for participating in various forms of gambling. This helps restrict underage gambling, which is a key aspect of responsible gaming, while there are ongoing discussions about implementing stricter advertising standards for gambling operators to ensure that their marketing practices do not target vulnerable populations or promote irresponsible gambling behavior.
States often establish helplines and support services for individuals seeking help with problem gambling. These helplines offer free and confidential assistance to affected individuals and their families. Use the links below to find out more about responsible gambling measures in some of the regulated online iGaming States.
If you are concerned about problems caused by your gambling, support and treatment is available: Contact the National Problem Gambling Helpline on The Pennsylvania Gaming Control Board PGCB is primarily responsible for promoting safer gambling practices in the state of Pennsylvania.
The PGCB requires all licensed gambling operators to implement responsible gaming programs. These programs are designed to promote responsible gambling behavior among patrons and employees. Pennsylvania offers a self-exclusion program that allows individuals to voluntarily exclude themselves from all gambling activities within the state for a specified period, and the PGCB also collaborates with various organizations and agencies to launch public awareness campaigns about responsible gambling and the potential risks of problem gambling.
These campaigns aim to educate the public and encourage responsible gambling habits. The PGCB provides a toll-free helpline for individuals seeking help with gambling-related issues.
The helpline offers support, information, and referrals to treatment services for problem gambling. Problems with gambling can harm your health and relationships, and leave you in serious debt. If you are concerned about problems caused by your gambling, support and treatment is available: Contact PGCB helpline on GAMBLER or visit www.
The New Jersey Division of Gaming Enforcement DGE is primarily responsible for promoting safer gambling practices in the state of New Jersey. The DGE requires all licensed gambling operators to establish and implement responsible gaming programs.
These programs aim to educate both staff and players about responsible gambling behaviors and potential signs of problem gambling. As well as the DGE running public awareness campaigns about responsible gambling and the potential risks around problem gambling, New Jersey offers a self-exclusion program that allows individuals to voluntarily ban themselves from all gambling activities within the state.
The DGE provides a toll-free helpline for individuals seeking help with gambling-related problems. If you are concerned about problems caused by your gambling, support and treatment is available: Contact Gamblers Anonymous on or visit the NCPG website. The Michigan Gaming Control Board MGCB is primarily responsible for promoting safer gambling practices in the state of Michigan.
The MGCB is a regulatory agency that oversees and regulates all commercial and tribal casino gaming activities within the state.
The MGCB requires all licensed casino operators to establish responsible gaming programs. These programs are designed to promote responsible gambling behaviors and provide resources to individuals who may be experiencing gambling-related issues. Michigan offers a voluntary self-exclusion program that allows individuals to ban themselves from all commercial and tribal casinos in the state, and along with public awareness campaigns, player protections and research and data collection on gambling-related issues, the MGCB provides information about the Michigan Problem Gambling Helpline, a toll-free resource that offers support and assistance to individuals struggling with gambling-related problems.
If you are concerned about problems caused by your gambling, support and treatment is available: Contact the toll-free Helpline on or visit the MDHHA website. The Nevada Gaming Control Board NGCB is primarily responsible for promoting safer gambling practices in the state of Nevada. The NGCB is a regulatory agency that oversees and regulates the gaming industry in the state, which includes casinos, sportsbooks, and other forms of gambling.
The NGCB requires all licensed gambling operators to have responsible gaming programs. These programs aim to promote responsible gambling behaviors, provide resources for players, and train employees to identify and assist individuals with potential gambling problems.
Nevada offers a voluntary self-exclusion program that allows individuals to ban themselves from all licensed gambling establishments in the state. The NGCB oversees and administers this program to ensure its effectiveness. The NGCB provides information and resources to help individuals struggling with problem gambling.
This includes information about problem gambling helplines and treatment services available within the state. If you are concerned about problems caused by your gambling, support and treatment is available: Contact Gamblers Anonymous on or visit the Gam-Anon website.
The West Virginia Lottery Commission is primarily responsible for promoting safer gambling practices in the state of West Virginia. The West Virginia Lottery Commission regulates all forms of legal gambling within the state, including casinos, racetracks, and limited video lottery.
The commission requires all licensed gambling operators to establish responsible gaming programs. West Virginia offers a voluntary self-exclusion program that allows individuals to exclude themselves from all licensed gambling establishments within the state. The Lottery Commission oversees this program to ensure its effectiveness and accessibility.
The West Virginia Lottery Commission provides information about the state's Problem Gamblers Help Network, a resource that offers support and assistance to individuals struggling with gambling-related problems.
If you are concerned about problems caused by your gambling, support and treatment is available: Contact Problem Gamblers Help Network of WV Helpline on In the UK, the primary authority responsible for promoting safer gambling and regulating the gambling industry is the Gambling Commission.
The Gambling Commission is an independent public body established under the Gambling Act Its main objective is to ensure that gambling is conducted fairly, openly, and responsibly to protect the interests of consumers and the public.
The Commission sets and enforces codes of practice and industry standards related to responsible gambling. These standards cover areas such as advertising, marketing, age verification, customer interactions, and measures to prevent underage gambling.
The Gambling Commission works with other organizations and stakeholders to develop and implement the National Strategy to Reduce Gambling Harms. This strategy aims to prevent and minimize the negative impacts of gambling, raise awareness, and provide support for individuals affected by problem gambling.
The Commission conducts or commissions research on gambling behavior, prevalence of problem gambling, and the effectiveness of responsible gambling measures.
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